Epigraph:
“It is forbidden to discuss the actions of the Paladins anywhere on the territory of FC except for the specially created topics in the “Complaints” section of the Forum.”
Fight Club’s Laws

Dear players! Before composing a complaint, please familiarize yourself with the sections of this topic, which are listed below. When examining the complaints, the employees of the Internal Affairs Department (IAD) will imply that you are familiarized with them.

I. Introduction.

We ask you to kindly read or re-read all of the normative documents on the question that you need (even if it seems that you know all of them by heart, in order to execute the content it wouldn’t be redundant to refresh its text in your memory).

All of the documents necessary can be found by following the links listed below:

1. Main statement on the laws of FC
http://capitalcity.combats.ru/encicl/ENG/0_1.html
2. FC game service providing Agreement http://capitalcity.combats.ru/encicl/ENG/0_0.html
3. Paladins Inform Conference
http://newcapital.combats.com/forum.pl?n=paladins
4. The collection of normative documents on the Paladins Order website (only Russian ver.)
http://www.paladins.ru/documents.php

II. Format.

We try to be maximally precise and attentive while examining the complaints of every player. In the meantime we can’t help but point out that the complaint that has been precisely and correctly frees the employees of the IAD from “deciphering” your messages, and, therefore leaves the possibility of our wrong interpretation of your thoughts out.

Format of the Complaint on the Paladin’s actions is the following:
1. Exact nickname of the Paladin (please provide the link with the character sheet in this line if you can) If you are unaware of the Paladin’s nickname, simply point that out.
2. The essence of the complaint (as brief as possible).
Example: casting of silence, chaos, blocking etc.
3. The basis of the complaint along with the proof of your innocence.
We ask you to make the complaint as brief as possible, without unnecessary emotionality. If you were provoked to violate the Laws of FC, we remind you that you are the only one responsible for the actions of your character.

III. Complaint Types.

1. Complaints on the casting of silence and forum silence spell.

2. Complaints on the depersonalization, Chaos aligning and character blocking.
The execution of this kind of complaints is possible only after sending the application for removing   Chaos alignment or the unblocking of the character in their specialized section. http://newcapital.combats.com/forum.pl?id=1144159009&n=jeremiad .

3. Complaints on the actions of moving the topics.
This type of complaints in case of absence of the use of the punishment for the violation of the forum interaction rules is not to be examined and satisfied.

Notes:
a) The casting of Silence spell (in-game/ability). The Paladin (as a player) can and has all the rights to cast the in-game Silence spell on you for the period of 15, 30 and 60 minutes.
b) Attacking (simple, bloody attack, incurable bloody attack) with a scroll is the in-game ability which is available for any player. It is your right to ask the Paladin about the reason of his attacking you, and, at the same time, it’s Paladin’s right not to explain the reason to you.

IV. Providing the proofs and explanations.

1. The complaints are accepted directly from the victim. The exclusion is made for the complaints, which cannot be sent directly by player due to the blocking of his character or if the victim is lvl0 (in this case the complaint is posted by a Paladin by copy-pasting the text from victim’s info).

2. When sending the complaint, it is a very good idea to remember that the calumny and deception of the Paladin are punished with all of the strictness of the Fight Club’s Law.

3. The proof of your innocence from the preliminary applied accusation of violation of the rules of interaction in the chat can only be a screenshot (graphic copy of the screen) of the chat capturing the period of ±5-10 minutes since the moment of the assumed violation. If all of the messages in the chat don’t fit in one screenshot, the you need to make and store several of them in a way that the information on them wouldn’t have “crossed over” (e.g., the end of one screenshot is to suit the beginning of the next one).

4. Text logs (e.g. text copies of messages in the chat) are not considered as a proof.

Notes:
a) You can find a detailed instruction on how to capture and properly edit the screenshot here:
http://newcapital.combats.com/forum.pl?id=1139881774&n=paladins
b) We accept for the examination only the screenshots of the following format:
- Full-color JPЕG (JPG);
- The quality of JPЕG mustn’t be lower than 80 %;
- The zoom of JPЕG mustn’t be lesser than 100 %.
c) E-mail for screenshots ncmoddept@gmail.com

5. The messages containing the text that violates the FC Laws are to be removed with casting of the corresponding Forum suspension spell.

ATTENTION! This description also concerns the quotation of one’s own and another person’s phrases with the violation of the interaction rules. If you need to quote them, make a screenshot of the chat and, after the preliminary processing described at point 3 of this Clause, provide us with it.

V. Examination of Complaints.

1. Every complaint is examined only once. All of the discussions concerning the complaint after receiving an answer to it is considered as flood in the Paladins work topic and is punished correspondingly. The second examination of the complaint is possible only in case if the additional proofs of your innocence were found.

2. The complaints on the employees of the Paladin Complaint Department are examined by the Coordinator or the head of the PCD in accordance with the Coordinator’s possible organizational orders.