Complaints > promises.. 

Attention! You may choose your character's appearance as many times as you want only until 01.01.05. After that all appearances will be reset and the choice will be limited by the development of your character

this is one of many things that are sayed to be changed befor a certain time..
but it never hapened and its now a long long time later!!

if your not sure or you make it dont say a date, or if you set a date try to make it (or if you in the end dont make a anouncement about the delay and dont set it to be ready 01.01.05 while its allready 02.06.07)??